GameLayer Terms of Service
Last updated: 01.12.25
These Terms of Service ("Terms") govern access to and use of the GameLayer software platform, APIs, dashboards, documentation, and related services (collectively, the "Services") provided by GameLayer Oy ("GameLayer", "we", "us", or "our").
By creating an account, accessing, or using the Services (including via API), you agree to be bound by these Terms. If you do not agree, you must not use the Services.
1. Definitions
- "Customer" means the legal entity or individual that registers for or uses the Services.
- "End Users" means individuals who interact with Customer applications powered by the Services.
- "Customer Data" means data submitted to the Services by or on behalf of Customer.
- "Usage Data" means aggregated, anonymised data relating to use of the Services.
2. Scope of Services
GameLayer provides a gamification software platform, including APIs and tools to create and manage missions, achievements, leaderboards, rewards, and related functionality.
We may update, modify, or discontinue parts of the Services at any time. We do not guarantee that any specific feature will be available indefinitely.
3. Account Registration and Use
- Customer is responsible for maintaining accurate account information.
- API keys and credentials must be kept confidential and may not be shared.
- Customer is responsible for all activity occurring under its account.
4. Acceptable Use
Customer shall not:
- Reverse engineer, decompile, or attempt to extract source code from the Services;
- Use the Services to build or support a competing product;
- Circumvent usage limits or security controls;
- Scrape, harvest, or extract data except as permitted via documented APIs;
- Use the Services in violation of applicable laws or regulations.
5. Fees and Payment
Some Services are offered on a paid basis. Fees, billing cycles, and usage limits are described at the time of purchase.
- Fees are exclusive of taxes.
- Invoices are due within seven (7) days unless otherwise stated.
- Late payments may accrue interest at 1.5% per month or the maximum allowed by law.
- Fees are non-refundable except as required by law.
GameLayer may suspend Services for non-payment.
6. Intellectual Property
GameLayer retains all rights, title, and interest in the Services, including all intellectual property.
Customer is granted a limited, non-exclusive, non-transferable right to use the Services during the term.
Customer retains ownership of Customer Data.
7. Data and Analytics
The Services are designed to operate using pseudonymous identifiers and do not require the processing of directly identifiable personal data unless configured by the Customer.
Customer grants GameLayer the right to process Customer Data solely to provide the Services.
GameLayer may collect and use aggregated and anonymised usage data for analytics, benchmarking, service improvement, and business purposes, provided such data cannot reasonably be used to identify any individual.
8. Privacy and Data Protection
GameLayer processes personal data in accordance with applicable data protection laws, including GDPR.
Details of data processing are described in the GameLayer Privacy Policy, which forms part of these Terms.
9. Service Levels
For paid plans, GameLayer targets 99.5% monthly uptime, excluding scheduled maintenance and force majeure events.
Service credits, if any, are the sole and exclusive remedy for failure to meet service levels.
10. Term and Termination
These Terms apply from the Customer's first use of the Services and continue until terminated.
Either party may terminate these Terms for convenience by providing thirty (30) days' written notice to the other party.
Either party may terminate these Terms immediately upon written notice if the other party commits a material breach and fails to cure such breach within thirty (30) days of receiving notice.
GameLayer may suspend or terminate access to the Services immediately if Customer:
- fails to pay undisputed fees when due;
- violates the Acceptable Use provisions; or
- uses the Services in a manner that poses a security, legal, or operational risk.
Upon termination or expiration:
- Customer access to the Services will cease;
- Customer may request export of Customer Data within thirty (30) days following termination;
- GameLayer may delete Customer Data after such period, unless retention is required by law.
11. Warranties and Disclaimers
The Services are provided "as is" and "as available".
To the maximum extent permitted by law, GameLayer disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
12. Limitation of Liability
To the maximum extent permitted by law:
- GameLayer shall not be liable for indirect, incidental, or consequential damages;
- GameLayer's total liability shall not exceed the fees paid by Customer in the three (3) months preceding the claim.
13. Indemnification
Customer shall indemnify and hold harmless GameLayer from claims arising from Customer's use of the Services, Customer Data, or applications built using the Services.
14. Force Majeure
Neither party shall be liable for failure to perform due to events beyond reasonable control.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of Finland, excluding conflict of law principles.
Any disputes shall be subject to the exclusive jurisdiction of the District Court of Helsinki, Finland.
16. Changes to Terms
GameLayer may update these Terms from time to time. Continued use of the Services after changes constitutes acceptance.
17. Contact Information
GameLayer Oy
Company ID 2503589-1
Finland
Email: legal@gamelayer.co